by Niklas Edlinger
Mesa County in Colorado spans thousands of miles but the county government has an IT staff of only 23. The IT team provides technical support to approximately 1,000 county workers spread across more than 10 main sites, both urban and rural. The team knew it needed a remote support solution.
They’d been using Novell ZENworks for support and also some monitoring features, but it slowed support sessions because it didn’t integrate with their help desk software and needed user installation first. The county adopted GoToAssist Remote Support as a solution and soon followed with GoToAssist Service Desk and Monitoring, citing ease of use, cloud-based delivery and cost-saving subscriptions.
“Thanks to its subscription model, the Citrix solution was well within our signature authority,” said Rick Corsi, IT applications manager for Mesa County. “We didn’t have to present the commissioners with a proposal to spend $100,000 to $300,000 on a help desk system. And we know how much to budget each year.”
To learn more about Mesa County’s success with GoToAssist, read the full case study (PDF)
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