Selecting helpdesk software? Don’t aggravate T-Rex! Easy usability is what counts.

Don't mess with T-rex! Photo courtesy of David Catchpole on Flickr

Don’t mess with T-rex! Photo courtesy of David Catchpole on Flickr

If it were left up to me, I might never accept an upgrade on any of the 100 or so programs populating my computer. Yep, I admit it – I’m a walking dinosaur.

I hate learning new tricks and all the hassles that come with a transition to a new tool or just a new update. If you want a lesson in cursing, pass by my desk when new software has just been installed.

The best IT or business tools are the ones that work right out of the box and they just naturally seem to fit your ways of doing things.

That’s why the engineers at Citrix designed GoToAssist Service Desk to be that easy and intuitive. This helpdesk software is easy to implement, easy to use. No training required and, bless ‘em, it’s maintenance free. Your team doesn’t need to spend hours on upkeep or customizing integrations.

Service Desk matches issues and problems with past tickets and their resolutions.

Service Desk matches issues and problems with past tickets and their resolutions.

Karin Rassbach leads an IT team at Chippewa Valley Technical College that supports 20,000 students and staff. She likes the way Service Desk is ready-to-go out of the box, delivering fast value. “The tools are very easy to use and required minimal training. People were able to start using them the next day.”

Dan Lee demos GoToAssist Service Desk

Dan Lee demos GoToAssist Service Desk

Take a look at this video demo with Dan Lee, GoToAssist product line director, as he shows how easy it is to log incidents, set SLAs and connecting to record of past issues and their solutions. It is all simple or, even better, automated.

To learn all about Service Desk’s time saving, hassle-free toolset, check out our features page or better yet, see for yourself with a free, super long 60-day test drive. I think you’ll enjoy the smooth ride!

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