Last week, Paul Glen, CEO of Leading Geeks, gave a presentation on how to advance your IT career in one step. What is that one step?
Give people good experiences of working with you.
That might seem a bit cheesy, but its preeminent role in achieving career success becomes clear when you consider the all-important Opportunity Theorem.
Here’s the formula for the Opportunity Theorem:
Number of Opportunities =
f (Luck, Capabilities) +
f (Capabilities, Quality of Experience, Top of Mind Awareness)
To break that down:
Luck = The random chance that you find an opportunity through no intentional effort of your own or of anyone you know
Capabilities = The breadth and depth of your technical, organizational and managerial skills
Quality of Experience = How positively people feel about their experience working with you
Top of Mind Awareness = How likely people who know you are to think of you when they become aware of an opportunity.
You might think that delivering good tech support is enough, but it’s not. According to Paul Glen, you need to factor in the Quality of Experience. Like it or not, customer and clients judge you based on how you make them feel. Maya Angelou once said, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
Understanding that your relationship with the people you work with can directly affect your career growth will put you on the path to success.
For the full presentation and more insights from Paul Glen on how to advance your IT career, be sure to check out his slides from last week. You can also reference Paul’s paper A Geek’s Guide to Influencing Business People for a more in-depth look at relationships with people you work with.