Yes, in a few days GoToAssist Corporate customers will see more enhancements within the Management Center’s Reports feature, as part of our continuing effort to simplify access to information.
Over the past 18 months, we’ve added new columns, new statuses and made improvements to the email that accompanies the (New!) reports in an effort to make them more informative, accurate and user friendly. The (New!) reports are now a complete superset of the legacy reports and present in-depth data in a better, more readable format.
When logging in to Reports in the Management Center, GoToAssist Corporate account admins will notice the updated reports they are all marked as (New!). All your old, familiar reports are still there. However, they have been enhanced with better formatting and more in-depth data.
Not to worry, if you had “scheduled or monthly reports.” We have automatically updated those reports too, so you will now receive the equivalent ‘New’ report on the same schedule.
These enhancements will be available starting January 31, 2014.
Here’s a cross-reference list of old reports and their (New!) equivalent:
|Old Report names||New Report equivalent|
|Session Detail||Session Detail (New!)|
|Customer Survey||Customer Survey (New!)|
|Snapshot||Snapshot Summary (New!)|
|Snapshot Summary||Snapshot Summary (New!)|
|Session Arrival||Session Arrival (New!)|
|Rep Survey||Rep Survey (New!)|
|Missed Queries||Missed Queries (New!)|
|Connection Code||Connection Code (New!)|
|License Usage||License Usage (New!)|
|Login Summary||Rep Login Activity (New!)|
|Rep Login Activity||Rep Login Activity (New!)|
|Rep Performance||Rep Performance (New!)|
|Session Transfer||Session Transfer (New!)|
|Silent Monitor||Silent Monitor (New!)|
|Manager Login Activity (New!)|
New GoToAssist Corporate Resource Center
We’ve also updated the GoToAssist Corporate Resource Center Have you checked it out yet? This new resource page is designed with you in mind, as we want to ensure your experience with our remote support service is the most rewarding possible. (Bookmark it today!)
In the Resource Center, we’ve provided useful links to “Getting Started Resources,” which includes training videos, set-up instructions and useful product tips. You’ll also find quick links to our 24/7 Support Center, User Community, GoToAssist Blog, Facebook and Twitter pages. We want to make sure you have all that you need right at your fingertips!
Join the GoToAssist Corporate User Community
Have you visited the GoToAssist Corporate User Community lately? It’s a great place to find answers and get help. Citrix experts and other GoToAssist Corporate subscribers are actively helping customers in this community. Join the user community conversations − you can view topics, ask a question, share an idea, report a problem and even give praise.
We here at Citrix hope you’re taking advantage of all the resources available for you. Don’t see something you need? Let us know and we’ll see about creating it for you. Simply post a comment to this blog post.
Thank you….Your GoToAssist Corporate Team