Customer Chat: GoToAssist Service Desk Now Integrates with Vivocha

By Niklas Edlinger

When your customers are in need of help, GoToAssist Service Desk is just what the doctor ordered. Through the Customer Portal, your customers can help themselves by browsing knowledge articles you’ve published or submit an incident about their issue.

While this is useful for your solution-seeking customers, it does take time. If they’re already running low on patience, or have an urgent issue, waiting won’t help. Sometimes they just want to chat with someone immediately and easily.

We’re happy to announce that GoToAssist Service Desk has launched a new beta integration with Vivocha. Your customers can instantly start chatting with you through the Customer Portal (or any of your other websites via an embeddable piece of JavaScript).G2A-SD_Vivocha_Overview

The beta integration will be offered free to GoToAssist Service Desk customers until the end of June. At that point, how successful the integration is will determine whether it stays or goes. So give it a try today and let us know what you think.G2A-SD_Vivocha_CustomerView

Learn how to opt in to the Vivocha integration with GoToAssist Service Desk

Please share any and all feedback you have about the beta integration in our Customer Community.vivocha-logo

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