“What About the Floppy Disks?” And Other Support Issues Millennials Will Never Hear

We’ve all seen the millennial lists — things they love, things they hate and things they’ll never see. But it’s easy to overlook those support questions that we’ll never hear again. Let’s take a look at a few of those questions (and annoying problems) that current customer service representatives get to avoid.

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“My modem will dial, but I’m getting a busy signal saying all circuits are busy.”

Once upon a time not so long ago, you had to use individual phones lines to connect to the Internet. Want to hop online while someone else chats on the phone? You better have a spare phone line for that.

Now, we get upset about a half-second delay in bandwidth because 100 people are logged in to the same Wi-Fi watching streaming, on-demand videos. We forget how far we’ve come.

“I lost one of the floppy disks to load the program.”

People are likely to get impatient or upset these days if it takes longer than a minute to download the program or software they need. Software, I might add, that is available online 24/7 with just a click of a button.

But in the early days of computing, a single word-processing program could takes upwards of 45 minutes just to open, requiring multiple floppy disks to load all of the components. If someone lost a disk, there was no quick fix to send over the program.

“There’s not enough disk space to install Internet Explorer; it needs 59 MB.”

When I updated to iOS 8, it required at least 4.0 GB of free space — on a phone. And my newest phone, weighing only a few ounces, packs in 64 GB of total storage.

With these mind-blowing numbers now dominating our world (Editor’s note to future self: Yes, you’re laughing reading this, but right now that’s impressive), millennials only have to deal with their hi-def videos taking up hundreds of gigabytes of space, not Internet Explorer needing 0.059 GB to install.

So there you have it: A look back at the problems of years past that current young employees will never have to hear. But what did I miss? What are some of the best throwback customer service questions you remember?

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