November 18, 2017 | By

Your Customer’s Computer Might as Well Be on Mars

Mars Curiosity Rover, courtesy of

The current remote exploration of Mars via the Curiosity rover reminds us that with the right tools, IT pros can explore anything, from the surface of Mars to the Mariana trench – to remote computers!

In fact, GoToAssist has a lot in common with Curiosity – except it’s faster to set up and costs a lot less.

View and remotely control technology

Just as Curiosity is controlled by NASA technicians on earth, GoToAssist lets you view and control your customers’ and employees computers from anywhere, using two-way screen sharing and remote control technology. You see what they see – their desktops are like the landscape photos Curiosity sends back.

Gather diagnostics to solve complex problems

The mission of the Mars rover is “to assess whether Mars ever had an environment able to support small life forms called microbes.” It takes pictures, gathers samples and performs tests to provide scientists with data they can analyze. Similarly, using GoToAssist IT pros can gather diagnostics to determine what’s happened to a remote machine.

Access environments where no human is present

It’s a pretty safe bet that Mars is “unattended” – at least by humans. With a little setup, GoToAssist users can also access an unattended computer (no person present at the keyboard), which can save a lot of time and enable updates to be made after hours.

Work from the comfort of your own atmosphere

To put it politely, not every customer’s office is as congenial as your own. Some might as well be on Mars for the comfort level they offer. But when you’re providing support remotely, you get to control your work environment. You can even take your work on the road, using the GoToAssist Remote Support mobile app on your iPad or Android device.

To explore a distant planet, you’d need a $2.5 billion rover and 2 years to set it up. To explore a distant computer (on Earth), all you need is GoToAssist and a couple minutes.

Visit our website to learn more about GoToAssist and our proven support solutions for contact centers and IT departments.

Discuss / Read Comments

  • Roseann | 6 years, 7 months ago

    Hi! Would you mind if I share your blog with my zynga group?

    There’s a lot of folks that I think would really appreciate your content. Please let me know. Many thanks

    • Jackie Murphy | 6 years, 6 months ago

      Yes, feel free forward a link to our blog.

  • Wilbur Wagner | 6 years, 6 months ago

    They’re international agents. James Bond is prepared to travel the world over to protect your freedom, just like your IT guy or gal, who, with the right tools like remote support, is able to solve your network problems from the beach in the Bahamas or anywhere else that suits them.

  • | 6 years, 6 months ago

    Where exactly did you end up getting the concepts to post ““Your Customer’s Computer Might as Well Be on Mars « GoToAssist Blog”?
    I appreciate it ,Chun

    • Jackie Murphy | 6 years, 6 months ago

      We got the inspiration for the post from the NASA launch of its super-sized “Mars Rover” mission to the Red Planet back in November of 2011. Glad you enjoyed it.

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