June 11, 2019 | By

Supporting the Modern Workforce: RescueAssist & TeamViewer Faceoff

A side-by-side chart comparing features and functions of RescueAssist and TeamViewer is great, but what about comparing how these solutions perform on the job? Which is better for actually supporting the modern workforce?

Of course, we’re biased. That’s why we asked the experts in independent software testing at QualiTest to conduct a head-to-head comparison of RescueAssist (formerly known as GoToAssist) and TeamViewer 14 across a variety of devices. You can download the comparison, but here’s the instant replay:


Round 1: Which is the fastest to connect a session?

First in the ring, we have RescueAssist and TeamViewer duking it out over which can get end users in a session the fastest. RescueAssist gets new users who are downloading the program for the first time into a session in just 14 seconds. TeamViewer lags behind, getting new users connected in 32 seconds. RescueAssist is 2.3x faster to connect for new users.

Since the modern workforce is increasingly mobile, the next test is speed-to-session for new and returning users on today’s popular mobile platforms. In this fight, seconds add up fast since IT is supporting more mobile devices than ever before. RescueAssist allows users on both iOS and Android to connect up to 4x faster than TeamViewer.


ROUND 2: Which offers less friction to connect a session?

In this round, end users enter the ring – along with their frustrations from having a technical issue in the first place. TeamViewer is up first. Technicians must manually communicate codes to end users, creating more work for both parties.  RescueAssist swoops in with direct links via text or email, allowing users to enter a session with a single click.

To connect to a session on mobile devices, TeamViewer requires users to search through the app store on their own and then input a code. RescueAssist’s answer: integrated SMS prompts offering users a direct link to download the app.

Then users try to connect to a session in Slack, but with TeamViewer they don’t get very far unless the custom API has been implemented. RescueAssist includes a Slack integration out of the box, so users have no trouble getting help where they’re already working. In the end, RescueAssist has considerably less friction and less frustration.


ROUND 3: Which has the smaller (and nimbler) application size?

Finally, each solution steps on the application scale. The TeamViewer desktop application is carrying extra weight with a leave-behind component that’s always running in the background. With sluggish operating system performance, users feel like they’re working in slow motion. Without a leave-behind component, RescueAssist is lighter by half on desktops, making it significantly nimbler.


But seriously.

We’ve had some fun with the boxing analogy, but speed to connect and ease of use are serious business when it comes to providing effective remote support for the modern workforce. Put RescueAssist to the test for yourself with a free trial.


NOTE: Data based off of testing with third-party software testing company QualiTest. RescueAssist testing across Windows 10, Windows 7, and Android 7.1 commenced 10/29/2018. TeamViewer (version 14) testing on these platforms started on 11/1/2018. Testing with RescueAssist and TeamViewer on MacBook 10.14, iOS 11.3.1, and iOS 12.1 began on 11/7/2018. For full results, download the report.

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