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Citrix GoToAssist provides integrated cloud-based support solutions; simple but powerful tools that provide fantastic support experiences for your users (employees & customers)- no matter where they are or what device they’re on. Use GoToAssist to deliver maximum uptime to people and their devices and apps, ensures users are connected and productive. Elevate the support experience for your users and “out-support” the competition.
GoToAssist offers several support solutions. The integrated toolset solution combines remote support functionality with service desk management and IT monitoring; delivering easy access to key support functions from one interface. All products seamlessly work together for added support efficiencies and data sharing. Choose one, two or all three GoToAssist modules to remove support complexities, drive efficiencies and reduce costs. Using all three together makes it simple for IT pros to identify, ticket and resolve issues.
- Use Remote Support to deliver technical assistance to PC, Mac & mobile device users. Allow end users or customers to initiate service requests for assistance from your website, social, community, and self-service sites. Learn More
- Use Service Desk to log & track incidents, end-user self-service and manage configurations. View Demo
- Use Seeit to get your eyes on the problem through live camera streaming. Learn More
- Imagine starting remote support sessions with one-click from service desk tickets; avoid juggling multiple separate tools.
Another support solution, GoToAssist Corporate, is a comprehensive remote support solution for multi-agent support organizations. Instantly view and control customer and employee desktops without pre-installing software. Support reps can initiate support from multiple channels (webpage, chat, CRM integration, mobile devices or traditional phone & email) to connect with customers’ PC, Macs and mobile devices to resolve technical issues using screen-sharing, chat, diagnostics and other useful tools. Support managers streamline internal operations and drive support teams to maximize efficiency, improve first-time call resolution and boost customer satisfaction. Learn More