Released March 13, 2016 (PST)
New Team Manager Setting to Manage Business Hours and Events
New Representative Setting to Save HelpAlert Configuration
New “External Specialist” and “Specialist Name(s)” Report Columns
New “Invite External Specialists” Option
New HelpAlert Preferences Setting to Save HelpAlert Configuration
The following changes, fixes and Customer Care escalations were also included in this release:
If you have questions, comments, or suggestions about this release, please visit our GoToAssist Community and post your feedback – we want to hear from you!