GoToAssist (Customer) and (Customer)(Beta) Apps for Android (v3.4.506) Release Notes

Released September 21, 2017 (PDT)


  • Samsung Device Administrator settings no longer required

What’s New?

Samsung Device Administrator Settings No Longer Required

  • Customers that join support sessions from their Samsung devices are no longer prompted by the Device Administrator settings to allow for screen sharing and remote control upon joining.  By no longer requiring these activation prompts, customers now experience a more simplified join flow and benefit from faster join times.  Learn more. (GTAUP-3719)
  • Additionally, customers are no longer required to deactivate Samsung’s Device Administrator mode prior to uninstalling the (Customer) and (Customer)(Beta) apps, allowing an easier app removal process and overall better user experience.  (GTAUP-4367)

Provide Feedback

If you have questions, comments, or suggestions about this release, please visit our GoToAssist Community and post your feedback – we want to hear from you!