Released July 01, 2015 (PST)
New GoToAssist Logo
Fix for Desktop Locking Upon Disconnect with Preference Toggled Off
When the GoToAssist Expert software has the Unattended Support preference “Lock the customer’s computer when disconnecting” set to enabled, the customer’s desktop will now lock when the technician ends the session from their Android device. Likewise, if the preference is set to disabled, the desktop will remain unlocked upon the technician’s Android device disconnecting from the session. Previously, the behavior that occurred upon session end was not aligning with the unattended support preference that was selected when the technician connected from an Android device.
Fix for Custom Keybar Disappearing After Display Turns Off > On
A change has been made to prevent the custom keybar (i.e., top row of keys on in-app keyboard, as shown below) from disappearing when an Android device has been turned off then back on again.
A change has been implemented to prevent the custom keybar (i.e., top row of keys on in-app keyboard, as shown below) from partially hiding when the Android device has been rotated from landscape to portrait mode.
If you have questions, comments, or suggestions about this release, please visit our GoToAssist Community and post your feedback – we want to hear from you!