GoToAssist (Remote Support) App for iOS (v2.0.4 & v2.0.5) Release Notes

Released June 12, 2017 (PDT)

Note that this release introduces a transition from the previous app (signed by Citrix, Inc.) to a new app (signed by LogMeIn, Inc.) due to the LogMeIn & GoTo merger. During this time of transition, both versions of the app will be live in the App Store.

SUMMARY:

What’s new in v2.0.5:

  • New “LogMeIn” version of the GoToAssist (Remote Support) app for iOS
  • New support for IPv6

What’s new in v2.0.4:

  • Prompt to switch to new “LogMeIn” version of the app

What’s New?

What’s new in v2.0.5:

New “LogMeIn” Version of the GoToAssist (Remote Support) App for iOS

  • The new GoToAssist (Remote Support) app for iOS has been published to the App Store with “LogMeIn, Inc” as its publisher. This means that all current and new users should install this new version (v2.0.5) of the app onto their device, and then delete the older version (v2.0.4) that was published by Citrix. This switchover must be completed by Dec. 4, 2017.  (G2A-261, GTAUP-2079)
    • Note: This change is related to the Important Account Updates currently underway due to the merger between GetGo and LogMeIn. Over the next several months, our collection of mobile apps will each be re-published under the LogMeIn name. Customers will need to complete this process for each individual GoTo app they use on their device(s). They should complete this update and switch to the new apps before December 4, 2017 to avoid connection issues.

New Support for IPv6

  • The iOS app now supports IPv6 (Internet Protocol Version 6) for devices running iOS 9 or later. Please note that no action is required by in order to take advantage of the IPv6-enabled networks and services.  To view more information about our assigned range blocks and Classless Inter-Domain Routing (CIDR) format, please see our Optimal Firewall Configuration.  (G2A-879)

What’s new in v2.0.4:

Prompt to Switch to New “LogMeIn” Version of the App

  • Now that the new “LogMeIn Version” of the app is available, agents should install that new version (v.2.0.5) and stop using the original version (v2.0.4) of the app. When users open the older version of the app, they will now see a notification informing them of this change and prompting them to install the new version. Once they have done so, they can remove the original version from their devices.  (GTAUP-2711)

UpdateAvailableShell

  • Additionally, the old app name has been changed to GoToAssist (Remote Support) (previous version), and the old app logo has been updated in the App Store with a gray color scheme and includes a banner marked with “OLD” to distinguish between the two app versions.  This encourages new and existing users to install the new “LogMeIn” version of the app.  (GTAUP-2932)

“Citrix” app logo (previous version)

OLD_iOSApp

“LogMeIn app logo (newest version)

NEW_iOSApp

Provide Feedback

If you have questions, comments, or suggestions about this release, please visit our GoToAssist Community and post your feedback – we want to hear from you!