GoToAssist Remote Support (v15.1.0 Web App) Release Notes

Released Feb. 2, 2015

What’s New?

New Remote Support Home Page

  • The homepage for the Remote Support module has been given a new look and feel. Highlights of the new page include the following:
    • New “Start a Support Session” and section in the middle of the page includes an easy-to-find Start a Session button and instructional video for getting started quickly.
    • The Unattended Computers list is displayed in the new layout and provides an easy-to-find Download Unattended Installer button.
    • The Shortcut menu (left navigation) has been moved to the right side of the page and given a slimmed-down look and feel.
    • A new “Try Remote Support Mobile” section under the new right navigation provides customers with easy download buttons for the Apple App Store and Google Play.

1-29-2015 11-07-21 AM

Bug Fixes:

  • Fix for images uploaded for Branding logo not being automatically resized to 152×38 pixels
  • Fix for recorded sessions not populating in the Session Recording Archive list