GoToAssist Remote Support (v3.2, b1343) Release Notes

Released February 09, 2017 (PST)


  • Removal of Citrix branding
  • Fix for preventing the agent desktop application from crashing
  • Additional fixes & changes

What’s New?

Removal of Citrix Branding

  • In alignment with our company’s merge with LogMeIn, Inc., all Citrix logos, images, and text have been removed throughout the GoToAssist product lines.  In addition to the removal of Citrix branding, our Terms & Conditions as well as Copyright information have also been updated to reflect those of LogMeIn, Inc..  Learn more.  (GTAUP-1863)

Bug Fixes

Fix for Preventing the Agent Desktop Application from Crashing
  • Agents will no longer experience crashing of the GoToAssist agent desktop application (i.e., GoToAssist Expert) while multiple active support sessions are in progress.  Previously, the search filter on the Unattended Support Computers list caused the entire agent desktop application to become unstable, and resulted in a full app crash when an agent was running multiple active support sessions and attempted to close 1 session, or attempted to connect to multiple unattended devices with at least 1 active session in progress.  (GTAUP-2301)

Additional fixes & changes:

  • Fix for displaying the “Oui” button on the dialog prompt, “Starting this session ends another session…” when logging in to the agent desktop app from another computer and the chosen language is French.  (GTAUP-2049)
  • Cosmetic changes were applied to the instructional text of all desktop app screens to refer to the “expert” or “technician” as the “agent.”  Additionally, all instances of the term “company” have been changed to “device group” to reflect the terminology change that occurred when the unified platform was debuted.  (GTAUP-2089)

Provide Feedback

If you have questions, comments, or suggestions about this release, please visit our GoToAssist Community and post your feedback – we want to hear from you!