GoToAssist Seeit App for iOS (v6.4) Release Notes

Released March 07, 2016 (PST)


  • Improved video and snapshot quality for iPhone 5 devices
  • Additional change

What’s New?

Improved Video and Snapshot Quality for iPhone 5 Devices
  • When experts host a session with a customer who is using an iPhone 5, 5S, or 5C, they will see an improvement in the picture quality of their video recording and snapshots.  If high-resolution is supported, the iOS device will capture video at a higher frame rate (15fps) and screen resolution (480×360 pixels), making the images sharper.  Devices that do not support high-resolution video quality will capture at a lower frame rate (10 fps) and higher screen resolution (640×480 pixels) to boost image clarity.
Additional Change:
  • A display change was implemented to allow the Join Session screen to adjust when the device’s screen orientation has been changed to landscape mode.

Provide Feedback

If you have questions, comments, or suggestions about this release, please visit our GoToAssist Community and post your feedback – we want to hear from you!