GoToAssist Seeit technicians are no longer required to have a GoToAssist module (e.g., Seeit, Remote Support, Service Desk, etc.) enabled in their account in order to access the technician website at https://seeit.gotoassist.com. Currently, all technicians who want to generate GoToAssist Seeit sessions can log on to the technician web site with valid Citrix credentials (i.e., regardless of account status or module) from having a registered account in our system. Previously (i.e.,v5.0 – 5.1 Web), GoToAssist Seeit technicians were required to have an active seat (i.e.,free trialor paid) with access to the GoToAssist Seeit module in order to log into the technician web site.
If you have questions, comments, or suggestions about this release, please visit our GoToAssist Community and post your feedback – we want to hear from you!