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GoToAssist Seeit (v6.4 Web) Release Notes

Released November 24, 2015 (PST)

SUMMARY:

  • Ability to send invitation via text message to all countries​

What’s new?

Ability to send invitation via text message to all countries
  • GoToAssist Seeit technicians can now invite their customers via text message invitation to mobile device phone numbers of any country in the world.

NewCountries

  • When a technician creates a new session, they will see a new extended list of countries in the drop-down menu of the Country code selection, with the following new countries added:
    • Argentina
    • Australia
    • Austria
    • Belgium
    • Brazil
    • Chile
    • Denmark
    • Egypt
    • Greece
    • Hungary
    • India
    • Ireland
    • Israel
    • Japan
    • Mexico
    • Netherlands
    • New Zealand
    • Norway
    • Poland
    • Portugal
    • South Africa
    • Sweden
    • Switzerland
    • Thailand
    • Turkey
  • In addition to the new countries added, technicians will also see an option to select “Other…” if their desired country code is not listed in the drop-down menu of the Country code selection.​

OtherCountry

  • Technicians can send a text message invitation to a mobile device phone number that is not available in the Country code selection as follows:
    1. Log in to the technician web site at https://seeit.gotoassist.com.
    2. Click Start a session.
    3. Click Text Message in the bottom navigation.
    4. In the Country code drop-down menu, select Other…
    5. Enter the desired country code (e.g., +40 for Romania) in the Enter country code field.
      • Note:The “+” prefix before the country code is not required.
    6. Enter the mobile device phone number (i.e., without country code) in the Phone Number field.
    7. Click Send.
      • Note: If the country code you enter is not valid, the Send button will be inactive, and a message will appear, “Oops – this country code seems to be invalid,” as shown below.​

InvalidCountryCode.png

Provide Feedback

If you have questions, comments, or suggestions about this release, please visit our GoToAssist Community and post your feedback – we want to hear from you!