GoToAssist Seeit (v6.6 Web) Release Notes

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Released January 25, 2016 (PST)

SUMMARY:

  • New language options for experts
    • View the expert web site in supported languages
    • Select the supported language for email and text message invitations
    • View the session data follow-up email in supported languages
  • Fix for snapshot transition issue on expert web site
  • Fix for empty session recordings
  • Additional minor changes

What’s New?

New Language Options for Experts

View the Expert Web Site in Supported Languages

  • When a GoToAssist Seeit expert’s web browser is configured to use another language, the text within the expert web site, all in-session instructions, and the session end page will now translate into one of the following supported languages:
    • English
    • French
    • German
    • Italian
    • Spanish
      •  Note: If the expert’s default language in their web browser settings is not supported (i.e., not one of the languages listed above), all text will be displayed in English.

All3German

  • To configure your web browser’s default language settings, instructions are available for our supported web browsers, as follows:
    • Google Chrome – Locate Change Chrome browser language settings, then click Change Chrome languages on your computer to view instructions.
    • Mozilla Firefox – Locate the Table of Contents, then click Languages to view instructions.  To access the content settings, click Tools > Options > Content on the Firefox web browser.

Select the Supported Language for Email and Text Message Invitations

  • When an expert invites their customer via email or text message to join a GoToAssist Seeit session, they can now choose a supported invitation language (i.e., English, French, German, Italian, or Spanish) to translate instructions to their customer in the language they select.
  • When a new session is created, the expert web site will retain memory of the last invitation language that was selected, and automatically pre-select this language for the next session.  This will continue to occur for all newly created GoToAssist Seeit sessions that are hosted within the same web browser while using the same account login (i.e., the same login session).
  • To choose a supported language for an email invitation, experts can start a new GoToAssist Seeit session then do the following:
    1. Locate Invitation language in the bottom navigation, then select your desired language from the drop-down menu.
    2. Locate Share link by, then click Email.
    3. An email will populate with the invitation translated in your selected invitation language.  Fill in the customer’s email address and click Send.
      • Note:  You must have a default email client (i.e., Microsoft Outlook, Apple Mail) set up on your computer to use this option.

EmailInvitationGerman

  1. Locate Invitation language in the bottom navigation, then select your desired language from the drop-down menu.
  2. Locate Share link by, then click Text message.
  3. Select the desired country code from the drop down menu, or select Other… if your desired country code is not listed.
  4. Fill in the area code and phone number fields with the customer’s information. If you selected Other… in the previous step, fill in the country codearea code, and phone number of the customer you’d like to invite.
  5. Click Send.

TextInvitation

 

View the Session Data Follow-Up Email in Supported Languages

  •  After an expert ends their GoToAssist Seeit session, they will now see a localized version of their session data follow-up email translated in their web browser’s default language if it is supported (i.e., English, French, German, Italian, or Spanish).  For instructions on how to configure your web browser’s default language settings, please see the “View the expert web site in supported languages” section above.
  • Note:  If the expert’s default language in their web browser settings is not supported (i.e., not one of the languages listed above), all text will be displayed in English.

GermanFollowUpSession

Bug Fixes

Fix for Snapshot Transition Issue on Expert Web Site

  • A fix was implemented to prevent or minimize the brief appearance of a white screen that would occur on the expert web site when the technician transitioned from sharing the customer’s live-streaming camera feed to sharing a snapshot in the remove viewer.

Fix for Empty Session Recordings

  • A fix was implemented to prevent corruption to session recordings that contain no audio and video content.

Additional Minor Changes:

Change in Instructional Term

  • A change has been made to the description of the remote viewer, which was previously branded as the “viewport.”  All instances of the term “viewport” have since been removed from all instructional text (e.g., Share in viewport” is now “Share on remote device.”

Cosmetic Change for Tooltip Icon

  • A cosmetic change has been made to improve visibility of the Tooltip icon TooltipIcon that resides on both the “Session Invitation” and “Waiting for Customer” screens on the expert web site, as shown below.

New Tooltip icon

AfterUXAferUX2

Previous Tooltip icon

BeforeUXBeforeUX2

Provide Feedback

If you have questions, comments, or suggestions about this release, please visit our GoToAssist Community and post your feedback – we want to hear from you!