Experts can now create session notes for their records on the expert web site during an active GoToAssist Seeit session. There is no maximum character limit set for session notes, and the expert can edit the session notes at any time while the session is live. After the session has ended and the expertaccesses their session data, they will see a Session Notes text file (i.e., in .txt file format) that contains all of the combined session notes text in 1 file (e.g., Seeit_Session_614-555-977_SessionNotes.txt).
Note: Session notes are a separate feature from photo notes (released inv6.3 Web), and are intended for documenting the entire session, whereas photo notes are intended for documenting only the high-resolution snapshot(s) to which they are applied.
Experts can create new, edit existing, or add more session notes by clicking the Session Notes icon on the expert toolbar, or pressing Ctrl + Enter on their keyboard (shown below). To save and close the session notes field, experts can either click the Session Notes icon again, click the Collapse icon above the session notes field, or use the keyboard shortcut Ctrl + Enter, as shown below.
A cosmetic change was made to prevent an unnecessary scroll bar from appearing on the expert web site when the session end confirmation dialog box is displayed.
If you have questions, comments, or suggestions about this release, please visit our GoToAssist Community and post your feedback – we want to hear from you!