GoToAssist Service Desk App for iOS (v1.3) Release Notes

Released July 08, 2015 (PST)

SUMMARY:

  • New GoToAssist logo
  • New look and feel
  • Additional incident list view details
  • Synchronized comment settings
  • New NPS feedback survey

What’s New?

All instances of the former GoToAssist logo OldSDiOSLogo have been updated to reflect the new GoToAssist logo  (e.g., the Home screen, shown below).

SD_AppInShell

New Look and Feel

All instances of the former GoToAssist Service Desk color scheme (previously blue) have been updated to provide a new look and feel that compliments the new GoToAssist logo (e.g., the Login screen, shown below).

HomeScreenWithShell

Additional Incident List View Details

Technicians will now see additional details appear in the incident list view that will provide an at-a-glance overview of the most vital information of each incident, including the following:

  • Incident symptom
  • Assignee avatar & name
  • Resolution status & icon (i.e., red icon if unresolved, green icon if resolved)
  • Customer and company name

ServiceInShellSynchronized Comment Settings

Administrators can set the ‘Hide from customer’ by default on new comments setting for incidents (i.e., per service) to show or hide new comments from the customer on the GoToAssist Service Desk web site, and the setting will now be updated automatically on the iOS technician app. When a technician adds a new comment to the discussion, the app will display ‘Visible to customer’ or ‘Hidden from customer,’ based on the default settings for the service, which can be toggled by the technician at any time. Previously, the ‘Visible to customer’ setting would be enabled for all new comments, and the iOS app did not adhere to the default settings on the web site.

New NPS Feedback Survey

Technicians that use the GoToAssist Service Desk app for iOS will now be prompted with an in-app survey to rate the app and provide feedback once every 3 months.

  • To take the survey, the technician can tap Give Feedback when prompted, and rate GoToAssist Service Desk on a scale from 0-10. The user can also provide an explanation behind their rating score, as shown below. Tap Send when the survey is complete.

FeedbackSurveyInShell

  • If the user would not like to take the survey, a Dismiss option is available, as shown below.

DissmisInShell

Bug Fixes:

  • Minor cosmetic changes for user interface.
  • Fix implemented for being unable to scroll in incident list view.
  • Update to include radio button on report queue selection.

Provide Feedback

If you have questions, comments, or suggestions about this release, please visit our GoToAssist Community and post your feedback – we want to hear from you!