Release dates vary between May 27, 2015 – July 01, 2015 (PST)
New GoToAssist logo
Performance Improvements to Customizable Dashboards
Changes have been implemented to improve the overall performance of scrolling within the customizable dashboards (i.e., incident, problem, change, and release). When a customized dashboard is selected, the web page will now load all of the dashboard items at once, allowing the user to scroll throughout the web page without experiencing latency. Previously, there would be a delay in loading all of the dashboard items, resulting in slower web page performance.
Ability to Delete Users
Administrators are once again able to delete Service Desk users from their account. Originally, deleting users was an available option when Service Desk was a standalone web application; however, this feature became disabled when Service Desk became integrated with GoToAssist Remote Support due to the difference in handling seat allocation within each product. Based on feedback provided by Service Desk users and their customers, this functionality has been fully restored.
If you have questions, comments, or suggestions about this release, please visit our GoToAssist Community and post your feedback – we want to hear from you!