GoToAssist Service Desk (v116 – 117 Web) Release Notes

Released September 22 and 23, 2015 (PST)


  • Various bug fixes

Bug fixes

  • A fix was implemented for customers surveys that were not being emailed after an incident was closed.
  • A fix was implemented to show correct information requested on the report called “Incident Reporting Engine.”
  • Changes were implemented to correct a timeout issue when selecting a company whose customer count was 1000 or more.
  • A fix was implemented to correct a login issue where users would encounter the message, “Please wait while your account is being prepared…”

Provide Feedback

If you have questions, comments, or suggestions about this release, please visit our GoToAssist Community and post your feedback – we want to hear from you!