GoToAssist Service Desk (v129.0 Web) Release Notes

Released April 22, 2016 (PDT)

SUMMARY:

  • Various bug fixes

Bug Fixes

  • Fix for resolving page errors that would occur for some incident sets.  (GTASD-772)
  • Reporting fix for resolving inconsistent functionality when selecting the “All” option for the Company and/or Service field(s) after making a selection previously from the same drop-down menu.  (GTASD-793)
  • Reporting fix for correctly identifying SLAs as not being met when an incident was marked as resolved and the clock was stopped after the due date, despite displaying the correct SLA status on the incident.  (GTASD-795)
  • Backend change was made to allow attachments to be uploaded for incidents that were created via API v2.  (GTASD-794)

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