GoToAssist Service Desk (v143.0 Web) Release

Released December 28, 2016 (PST)

SUMMARY:

  • Ability to mark items as “Helpful”

What’s new?

Ability to Mark Items as “Helpful”

  • Agents can now mark various items as “Helpful” in their Incidents, Problems, Changes, Releases, Knowledge Articles, and Messages by clicking on the “Helpful” hyperlink in the following locations: (GTASD-1109)
    • Incidents– Symptom, Discussion, Resolution, Task Description, and Comments.
    • Problems – Symptom, Discussion, Root Cause, Workaround, Task Description, and Comments.
    • Changes – Description, Reason/Justification, Discussion, Impact Analysis, Build Instruction, Build Progress Note, Test Plan & Assigned Testers, Testing Issues, Task Description, and Comments.
    • Releases – Release Component, Discussion, Release Instruction, Backout Plan, Test Plan & Assigned Testers, Testing Issues, Task Description, and Comments.
    • Knowledge Articles – Article Content, Discussion, and Comments.
    • Messages – Comments.

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Provide Feedback

If you have questions, comments, or suggestions about this release, please visit our GoToAssist Community and post your feedback – we want to hear from you!