GoToAssist Service Desk (v94.0.4 Web App) Release Notes

Released March 17, 2015

SUMMARY:

  • Improvements to layout of User, Customer and Group Pages
  • Minor bug fixes

What’s New?

Improvements to Layout of User, Customer and Group Pages

  • Major improvements were made to the layout and design of the Customers, Users and Groups pages (such as splitting up features into tabs, changing the way options are selected, etc.). Though the functionality is the same, these changes will make it easier for admins to create and manage the people on their account.
  • Users: When an administrator creates a new user, they will see the following:
    • On the General tab, they can enter the user’s contact info and settings (e.g., company, timezone).

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  • On the Licenses tab, they can select which modules the user should be able to access.

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  • On the Services tab, they can select which services the user can access and what level of access they should have (e.g., change approver, release approver, service admin).

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  • On the Roles tab, they can select what kind of access the user has to configuration management, time management and the account in general.

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  • Customers: When an administrator creates a new customer, they will see the following:
    • On the General tab, they can enter the customer’s contact info and settings (e.g., company, timezone).

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  • On the Services tab, they can select which services the customer can access and whether or not they have access to the Customer Portal.

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  • Groups: When an administrator creates a new customer, they will see the following:
    • On the General tab, they can enter the group’s info and settings.

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  • On the Services tab, they can select the services with which the group should be affiliated.

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  • On the Members tab, they can add members to the group.

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Bug Fixes:

  • Fix for API responses missing customer information
  • Fix for inability to link customers to incidents when using the new look and feel