What I Saw at San Diego Comic-Con

by Rob Salkowitz, author and futurist After 18 years of attending San Diego Comic-Con, I’ve come to the conclusion that there is no such thing as the Con; there are over 130,000 different cons all happening at once, filtered through the perceptions and interests of each attendee. If you look in the news reports, you’ll…

Support Pains: When the Printer Won’t Print

Office printers are utilities that every business needs, no matter the size or industry. From office memos to work contracts and reports, printers keep businesses organized and afloat. At the same time, printers can bring constant headache with issues ranging from low ink, slow print jobs, paper jams and connection problems. When these issues arise,…

Mighty Simple IT Integration

What’s it take to support a team of 600 construction tradespeople in the field? Two IT pros and GoToAssist. Now that’s mighty! Watch this brief video to learn how the IT team at Basic Industries uses GoToAssist Service Desk and Remote Support to help their crews stay connected and productive.  

The new modernized look of GoToAssist

We’re always improving and updating our software, and that includes the product’s appearance too. One new modernized look you’ll find is our GoToAssist logo. You’ll see the new icon by June 30th. But don’t think we’re stopping there. We also have some new features and products available and coming soon. One of the coolest innovations…

Support Pains: Connecting to the Customer’s Computer

Remote support technology has transformed the way customer service and IT managers do their jobs. It’s no longer an added feature to support end-users, it’s an absolute necessity. Since its creation, remote desktop software has empowered customer service and IT managers to reduce service times through the ability to control the end user’s screen rather…

SeeitBlog

See What Your Customer Sees

Examine anything on a customer site with GoToAssist Seeit live camera streaming for iOS devices. A sight for support eyes GoToAssist was the first to offer online remote support, giving you a simple way to help computer users. And now with GoToAssist Seeit, you can add a new dimension to your customer service experience. Expand…