Home>Blog>GoToAssist (Remote Support) App for iOS (v1.6.590.0) Release Notes
GoToAssist (Remote Support) App for iOS (v1.6.590.0) Release Notes
Released July 8, 2014
Added mouse controls
Added extended keyboard options
Added support for Landscape mode
Added localized (translated) audio
Added support for 9-digit Session Keys
Added Mouse Controls
Remote Support iOS technicians will now see a transparent mouse image on their device’s screen that follows their mouse on the image of the customer’s computer. This enables technicians to easily left-click or right-click on the customer’s computer by selecting an item, then left or right-clicking on their own mouse.
Technicians will also see instructions for using the new mouse feature in the Gesture Guide.
Added Extended Keyboard Options
Remote Support iPhone technicians will now see additional keyboard options (e.g., Esc, Ctrl, Alt, F1 – F12). Previously, only iPad technicians had access to this extended keyboard.
Added Support for Landscape Mode
Remote Support iPhone technicians will now be able to use the GoToAssist (Remote Support) app in landscape mode by turning their phones sideways. Previously, landscape mode was only supported for iPads.
Added Localized (Translated) Audio
When Remote Support iOS technicians put the app into background mode while in an active support session, they will now hear the spoken audio reminder localized in their chosen language (i.e,. that selected in their phone’s settings).
Added Support for 9-Digit Session Keys
The GoToAssist (Remote Support) app now supports the new 9-digit session keys for session collaboration (i.e., invite to session). These 9-digit session keys were implemented for the Windows and Mac desktop application in a previous release.