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GoToAssist Remote Support (Web App) Release Notes

Released April 3, 2014

SUMMARY:

  • Download the GoToAssist Customer (Windows) application without Java

What’s New?

Download the GoToAssist Customer (Windows) application Without Java

  • When Remote Support customers on Windows join support sessions, they will now be able to download the GoToAssist Customer desktop application without Java. Previously, only Mac customers were able to download the customer application without Java.
    • Note: The GoToAssist Expert desktop application is unaffected by this change.
  • The new download flows are as follows:
    • Firefox (see here for a video demo)

    • Chrome (see here for a video demo)

    • Internet Explorer (see here for a video demo)