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Tackling BYOD within Your Organization

By Michael Osterman The movement toward Bring Your Own Devices (BYOD) and Bring Your Own Applications (BYOA) – or BYODA – has been building since about 2007, when the Apple iPhone was introduced. BYODA has now become a major trend in most organizations, both big and small. In many companies, it’s the dominant way for…

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Wake-up Call: Are You Ready for the Mass Millennials Onslaught?

In his GoToAssist webinar “Wake-Up Call,” customer experience consultant, author and keynote speaker Micah Solomon explored how to provide customer service and a customer experience that will wow millennials and others who share a digitally-influenced mindset. Now, in this blog post, Micah expands on the ideas in his webinar. By Micah Solomon First, why this matters: 80 million…

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BYOD Caption Contest Winners Announced

After careful consideration–and some laughs–the GoToAssist team is pleased to announce the BYOD cartoon caption contest winners! We would also like to thank all of the participants for sharing their humor and creative copy skills. Stay tuned for future blog contests! BYOD Cartoon 1 “Don’t get strapped down by your device” -Sonny Taragin BYOD Cartoon…