g2a_1

Death to Scrolling

GoToAssist Service Desk is changing a fundamental way users interact with the application – how you save records. We’ve been collecting your feedback for a while now, and a common usability gripe has emerged: scrolling down to the bottom of the page is a real pain if you’re updating something that has had a lengthy…

trust

How to Create Trust During a Remote Session

One of the most important factors in support is the trust between the tech and the user. This becomes even more important when the two are only connected by remote support software. In today’s world of technology where media reports about massive system hacking appear almost weekly, many users are very skeptical about having someone…

dynamicduo

The Dynamic Duo of IT Support

History, literature and pop culture are rife with examples of stellar singulars that turn unstoppable when combined. Think Lewis and Clark, Brad and Angelina, peanut butter and jelly — wait, that’s food. Well, you get the point. Now, you can add two more to the list: GoToAssist Remote Support and Service Desk. What makes this…