The new modernized look of GoToAssist

We’re always improving and updating our software, and that includes the product’s appearance too. One new modernized look you’ll find is our GoToAssist logo. You’ll see the new icon by June 30th. But don’t think we’re stopping there. We also have some new features and products available and coming soon. One of the coolest innovations…

Support Pains: Connecting to the Customer’s Computer

Remote support technology has transformed the way customer service and IT managers do their jobs. It’s no longer an added feature to support end-users, it’s an absolute necessity. Since its creation, remote desktop software has empowered customer service and IT managers to reduce service times through the ability to control the end user’s screen rather…

SeeitBlog

See What Your Customer Sees

Examine anything on a customer site with GoToAssist Seeit live camera streaming for iOS devices. A sight for support eyes GoToAssist was the first to offer online remote support, giving you a simple way to help computer users. And now with GoToAssist Seeit, you can add a new dimension to your customer service experience. Expand…

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The Future of IT Support

How do you see IT support changing in the coming years? In the coming years I see IT support changing in a few key areas: Consumerization of IT – user’s understanding and expectations of the user experience have increased. They expect their support experience to be as good as they have at say an Apple Store…