zombies

Enter at Your Own Risk: Surviving Workplace Zombies

We all have them — workplace zombies. These aren’t just your run-of-the-mill unmotivated workers; they’re worse. They do have motivation, but only to infect others with their demotivation and to spread negativity to validate their own bad feelings. So how can you survive these workplace plagues? According to award-winning author and industry expert Paul Glen,…

tech_obsessed

Striking the Right Tech Balance This Holiday Season

First was Black Friday. Then came Cyber Monday. Now, with mobile shopping helping push the holiday gift-giving season ever closer, there’s little use in denying the role technology plays in our lives this time of year. That’s what makes the backlash to this digital encroachment as understandable as it is predictable. After all, what’s the…

G2A_MurphysLaw_Blog

How to Plan for Murphy’s Law When Traveling

As Murphy’s law would predict, it’s always when a user is traveling that they experience a catastrophic event with their laptop. Because of these types of issues, I’ve always tried to teach my users how to manage their data so that if something happens to their machine, they can minimize downtime and, hopefully, lose no…

g2a_1

Death to Scrolling

GoToAssist Service Desk is changing a fundamental way users interact with the application – how you save records. We’ve been collecting your feedback for a while now, and a common usability gripe has emerged: scrolling down to the bottom of the page is a real pain if you’re updating something that has had a lengthy…

trust

How to Create Trust During a Remote Session

One of the most important factors in support is the trust between the tech and the user. This becomes even more important when the two are only connected by remote support software. In today’s world of technology where media reports about massive system hacking appear almost weekly, many users are very skeptical about having someone…