Warning: Headaches Ahead – Are You Ready for MS Windows 8?

May 24, 2012 by

Headaches ahead? MS Windows 8

The world doesn’t stand still and neither can the leading operating systems.

To survive and thrive, Microsoft, Apple, Google scurry to release new versions, matching their competitors in features while thrilling their fans and boosting user productivity.

But to enjoy such advances, consumers and IT pros often have to journey through a deep valley of transition. They must roll out updates, back up hard drives and educate users in the intricacies of the new program.

No doubt, the Fall 2102 release of Windows 8 will be no different and will stress out IT departments from Des Moines to Hong Kong.

To get the early lowdown on what to expect, ZDNet’s Ed Bott offers a capsule portrait on the Citrix GoTo blog, along with a more extended look in his on-demand webinar.

Check it out!

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Posted in IT Management, Remote Support Trends | Leave a Comment »

Exciting GoToAssist News at Citrix Synergy

May 10, 2012 by

GoToAssist — Now available at Google Play

Innovative feature releases for the next generation of IT professionals

GoToAssist is once again revolutionizing the market. This week, Citrix unveiled significant new enhancements to its market-leading remote support tool. The new features were demonstrated at Citrix Synergy 2012, the conference where mobile work styles and cloud services meet, in San Francisco.

At Synergy, we proudly released:

• GoToAssist for Android — our new, free remote support app. (Download the free app now from Google Play.)

• Social support with our “customer-initiated support” feature. GoToAssist now allows help requests to be initiated directly from such support channels as self-help web pages and user forums. The support session begins with one click in a chat interface and can be easily escalated to full screen-sharing support as needed.

• Integrations with Citrix Receiver and Get Satisfaction, a leading customer engagement platform provider.

To learn more, check out our press release or visit the GoToAssist website.

Citrix is committed to solving the support needs of a new generation of IT consumers and IT professionals. Mobile consumers demand new apps and services for their multiple devices, and they need to be supported no matter where they are working. IT and operations teams crave effective, dependable tools that will let them provide quality remote support across a wide variety of platforms and channels.

Posted in Consumerization For IT | Leave a Comment »

Help Us Celebrate Our 10+ Years in the Cloud — Win 1 of 10 New Android Tablets!

May 9, 2012 by

GoToAssist Celebrates 10+ Years in the Cloud

Happy Birthday GoToAssist! 120,000 satisfied users delivering 50+ million support sessions can’t be wrong! Our customers tell us that GoToAssist just works each and every time.

For over a decade, GoToAssist has provided innovative cloud-based tools for supporting people and technology.

Help us celebrate — just Like Us on Facebook to enter the great GoToAssist Android Tablet Giveaway Sweepstakes. Ten years in the cloud means 10 lucky winners will receive a Samsung Galaxy Tab 10.1. Enter today to win!

Posted in Mobile Device Support, Product Info - GoToAssist Remote Support | Leave a Comment »

GoToAssist Express and GoToManage are now part of GoToAssist!

April 17, 2012 by

It’s only a change of name! Better product, same price.

Yes, we’ve changed our names!  Your remote support “go-to” tools ‒ GoToManage and GoToAssist Express ‒ moving forward will be known as GoToAssist. Around the world, GoToAssist is recognized as a trusted pioneer in remote support.

But don’t worry – while our names may be changing, our Citrix philosophy remains the same. We will continue to deliver simple-to-use, cost-effective solutions that our customers can depend on.

And that’s not all!

In May, we’ll be launching several new features that many of you have been requesting. These enhancements will help you to provide even better support to people and machines.

Welcome to the new GoToAssist! 10+ years in the cloud, 35,000+ customers and 120,000+ users can’t be wrong. 

  •  GoToManage customers will notice the changes effective April 17, 2012. (To learn more, view the FAQs.)
  • GoToAssist Express customers will notice the changes effective April 20, 2012. (To learn more, view the FAQs.)

For additional information, visit our Global Customer Support site and select the GoToAssist Remote Support product.

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Posted in Product Info - Express, Product Info - GoToAssist Monitoring, Product Info - GoToAssist Remote Support | Leave a Comment »

Citrix pioneered remote support over 10 years ago! And we’re revolutionizing the market again soon…

March 19, 2012 by

Did you know? Citrix pioneered cloud-based remote support over 10 years ago with the introduction of GoToAssist. We’re the worldwide preferred choice in remote support, ranked #1 by IDC. But we’re not resting on our laurels. Soon we’ll be revolutionizing the market again by delivering a new integrated set of cloud-based tools for IT pros. Stay tuned for our big announcements in April and May, as we celebrate our birthday (10+ years in the cloud)!

GoToAssist celebrates 10+ Years In-the-Cloud

Posted in Product Info - Express, Product Info - GoToAssist Monitoring, Product Info - GoToAssist Remote Support, Remote Support Trends | 3 Comments »

Does your company offer a BYOPC or BYOD program?

March 6, 2012 by

BYOPC (Bring Your Own PC) or BYOD (Bring Your Own Device) programs are becoming more and more popular, and it looks like this trend is here to stay.

Does your company offer employees a bring-your-own-device option? If so, I thought you might enjoy this article authored by our very own Chris Fleck (VP of Mobility Solutions and Alliances at Citrix Systems) on TabTimes.com. Chris cogently details a number of options and safe ways to allow BYOD programs in your organization.

Bring Your Own Device - Courtesy of GettingSmart.com

Company policies, says Chris, are changing rapidly due to the dramatic increase in mobile device usage and the variety of devices and platforms available. The options for your organization include mobile device management, mobile app management, web apps, virtual desktop virtualization and mobile virtualization.

And let’s not forget about remote management and monitoring of the devices along with remote access. Your IT solution must also identify how to support these devices and access them – do I dare mention a market-leading remote support product like GoToAssist or GoToManage that also happens to integrate other useful features, such as network device monitoring and Off-LAN device monitoring (and let’s not forget about the importance of GoToMyPC, which lets an employee access his/her Mac® or PC from anywhere).

The right BYOD program for your organization may be a combination of solutions, in addition to maintaining existing implementations. A great way to identify what’s right for your organization is to read Chris’s analysis and go out, listen and learn what other IT colleagues are doing about BYOD programs. Ask your employees too and follow the research on the impact of consumerization on IT service delivery.

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Posted in BYOD, Consumerization For IT, IT Management, Mobile Device Support, Remote Support Trends | 4 Comments »

10 Reasons Why Geeks Make the Best Mates

February 15, 2012 by

Definition of a geek: (gēk) noun. slang. An expert or enthusiast in an analytical field such as technology. Once used as an insult, it is now considered a badge of honor among technical people.

Loving Geeks

Valentine’s Day has come and gone.

Hurray!

Perhaps no day tests relationships like Valentine’s Day. Society respectfully suggests that we better demonstrate our love or else risk dire consequences. And, it can be a struggle if you are a romantically challenged bloke like me.

Should you chose the wilted red roses or the petunias? Which box of candy does your mate really prefer? Yes, your marriage may hinge on your choice of white or dark chocolate.

Well, the hoopla has come and gone and luckily we survived.

Now it’s time to answer the real questions about love, the ones that dig deep down into the soul and reveal the truth of your relationship:

Q: Is your significant other a geek?
Q: Do you know a geek?
Q: Are you a geek?

If you answered “yes” to any of these, then we have the crucial scoop for you: Discover the top 10 Reasons Geeks Make the Best Mates

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Posted in IT Management | 1 Comment »

Is Your IT Department Ready? Supporting Employees and Their iPads in 2012

January 17, 2012 by

We’ve reached the tipping point. Your IT department is now more likely to buy an iPad than a standalone Mac.

According to a new post on ITManagerDaily.com, in 2012 IT  departments will spend $10 billion on iPads and $9 billion on Mac computers (Forrester, Jan2012 report). The big boom in IT spending on Apple devices is driven by more and more employees bringing their own devices to work, despite IT’s insistence otherwise.

Is your IT department prepared to handle and support these devices? Setting up such capabilities should be a top 2012 IT priority. Indeed, businesses of all sizes are increasingly seeking new ways to keep their workforce connected and productive without tethering them to their desks and laptops.

In this endeavor, the Citrix Online “GoTo” application suite offers crucial solutions to support employees on the go. Products like GoToMyPC, GoToMeeting and, of course, GoToAssist carefully balance personal freedom and connectivity with company security. Whether working from home or held up in the airport, employees can access everything they need. And by creating a more mobile and agile workforce, businesses realize the benefits of increased employee engagement and productivity.

Did you know GoToAssist lets you provide remote support to Mac computers?  In addition (and now more importantly), you can provide remote support from an iPad if you have the free GoToAssist Express/GoToManage iPad app. Give yourself (and your IT department) a break – go mobile.

Sent from my iPad

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Posted in IT Management, Leading Support Teams, Product Info - Express, Remote Support Trends | 9 Comments »

2011 almost done. Phew!!

December 30, 2011 by

Surmounting IT challenges with Citrix solutionsThe year was a big one for us here at Citrix Online. How about for you? What were your IT and support challenges and accomplishments for the year?

We were sure busy. We rolled out our new website and pushed our integration of fast tech support and 24/7 IT monitoring in GoToManage. Delivered on a free GoToAssist Express iPad app that’s a crowd pleaser. Issued a new app integrating Salesforce, the leading CRM solution, with GoToAssist Corporate. We upgraded GoToAssist Express with a beta version of unattended access to Mac® computers. And, we expanded GoToAssist Corporate with new functionality to support mobile devices.

However, before we dive into 2012, we thought we all ought to take a few moments to reflect, relax and laugh. To help you, here’s some amusing videos thought up by witty and prolific IT blogger Brian Madden. Enjoy!

Best wishes for 2012 from the GoToAssist crew.

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Posted in Product Info - Express, Product Info - GoToAssist Corporate | 2 Comments »

The Power of One: Why Customer Service Can’t Ignore Social Media

December 29, 2011 by

Dave Carroll & Catriona Wallace

With over 11 million YouTube hits, Dave Carroll’s song “United Breaks Guitars” resulted in a 10% decline in United Airlines’ share price. It also demonstrated to the world the power of social media as a customer resolution channel.

Join this live webinar with Dr. Catriona Wallace, director of Fifth Quadrant, as she speaks with international social media sensation, acclaimed public speaker and musician Dave Carroll.

Date: Wednesday, January 11

Time: 10 AM (PST) / 1 PM (EST)

Speakers:
Dave Carroll, Musician and Public Speaker
Catriona Wallace, Director, Fifth Quadrant

This is a rare opportunity to hear a legend in social media share important lessons and firsthand insights on how leading companies must compete through exceptional customer experiences.

Attend this interactive webinar to learn:
• Why organizations can’t ignore social media as a customer service channel
• What the power of one person means to us as consumers and employees
• What organizations should consider when implementing a social strategy
• And more…

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Posted in Mobile Device Support | Leave a Comment »

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