Running an effective, profitable customer-support operation is like spinning a stack of plates. One plate is speed of delivery, another one is quality of support and yet another is cost of operations. Each plate is critical to the success of the organization. And a strong metrics program is what keeps all the plates in perfect balance.
Join us for an interactive Webinar with John Ragsdale of TSIA to learn which qualitative, quantitative and cost metrics to include in a dashboard for customer service or technical support, as well as find out industry averages for key services metrics. Ragsdale will demonstrate how companies are leveraging innovative remote support platforms to create and automate effective dashboards.
Attend this interactive Webinar to learn:
- Strategies for measuring success and improving service quality
- Key metrics for 2010
- How to predict problems before margins are impacted
- And more…
Date: May 13, 2010
Time: 11am Pacific, 12pm Mountain, 1pm Central, 2pm Eastern
Note: If you can’t attend the live webinar, you can still sign up to view the recorded version on demand. Just click the regisration button above.
