A few of you have posted feedback or talked in the forums asking what the system requirements are for GoToAssist Express. Our Beta User Guide always has the most up-to-date information on system requirements and the product in general.
It can be found here: http://blog.gotoassist.com/beta-user-guide
Thanks everyone, and keep the feedback coming!
If you would like to comment on this post, please log in to the Beta Forum at forums.gotoassist.com.
GoToAssist Express was just updated to a new version, build 122! New features that were just added to the product are:
Copy & Paste - You can now copy and paste text between your computer and your customer’s computer.
Multi-Monitor Support - A number of improvements were made to enhance multi-monitor support experience.
Performance Improvements - We added a lot of performance improvements which should be noticeable right away.
Bug Fixes - As always, we fixed a lot of bugs. As beta testers, your feedback on these has been extremely valuable!
For a complete list of what was released, please visit our release notes at: http://blog.gotoassist.com/release-notes
More features are coming soon and will posted on the blog, so keep checking back!
If you would like to comment on this post, please log in to the Beta Forum at forums.gotoassist.com.
We are exhibiting at the following conferences. If you are attending, please stop by and say hello!
HDI Service Management 2008 Conference & Expo
October 15-17, Miami, Florida
SSPA Services Leadership Conference
“Winning Service Strategies in a Shifting Global Economy”
October 20-22, Las Vegas, Nevada
Sage Summit
November 17-20, Denver, Colorado
And I’ll be attending the MSPA Summit in Chicago, if you are in Chicago, let me know and we can meet up.
If you would like to comment on this post, please log in to your account on the beta website and click the link for the forum to login to the Beta Forum.
Acquiring new clients is only half the battle for businesses – holding on to them and growing them counts, too. Check out this partial list of 10 tips for improving your client relationship from the TechRepublic blog.
· Have a clear contract with your client. The better the client understands your role, the better they’ll feel about the relationship.
· Be willing to say no. In many cases, clients ask you to do things beyond your capabilities or interests. When these new requests are outside the contract agreement, don’t be afraid to say, “I’m just not qualified to perform this service.”
· Be willing to say yes. After weighing the opportunity the client offers you, say yes to the jobs that are within your capability but will require you to work a little harder than usual. The more work you do on the client’s behalf, the more valuable you become.
· Be a problem solver. Sometimes your activities allow you to see things that can be helpful to the client. Weigh these opportunities, and when appropriate, help (or offer to help) the client solve the problem – even if they didn’t know the problem existed.
· Stay focused. When you deliver what you promised, on time, you build your credibility and enhance your relationships.
Yep, that’s just 5 out of 10. Check out the complete list at Tech Republic.
If you would like to comment on this post, please log in to the Beta Forum at forums.gotoassist.com.
I’ve seen lots of feedback from beta testers about the mouse trailing (it was bugging me too). So I’ve done my research and it is a setting in your preferences that you can change to turn off the mouse trailing.
Here are the steps for turning off (or on) the mouse trailing.
1) Go to the system tray in the bottom right hand corner of your monitor.
2) Right-Click on the GoToAssist Express icon, select preferences
3) From the menu on the left, select “Screen Sharing”
4) Uncheck the “Show remote cursor” box. This will disable the Mouse Trailing function.
If you would like to comment on this post, please log in to your account on the beta website and click the link for the forum to login to the Beta Forum.
I have heard from many of you in the forums asking about our next update to GoToAssist Express. While it has been a while since our last update, have no fear! We have another update coming just around the corner with lots of new feature enhancements and stability improvements.
So stay tuned! More to come real soon!
If you would like to comment on this post, please log in to your account on the beta website and click the link for the forum to login to the Beta Forum.
Here is the winner of the a DXG-567 Pocket Camcorder This was our third and final webinar on pricing and packaging. We’ll contunue the regular product training in August.
Mike has been testing GoToAssist Express since March, here is what he has to say about GoToAssist Express:
My company offers a Managed Services solution to small to mid-sized community banks. We typically have VPN access to the local networks of our end users, but we are seeing more and more users trying to work from home. This has left us in a situation where we do not have access into their PCs. G2A Express has been a huge help with this problem, and has allowed ProNet to increase our service offerings to these remote employees.
My favorite feature is the ease in which it installs for the client. There is very little delay from them entering their info on fast support and the support session starting. The product has been very stable for us and something that we are using more and more every day.
Thank you for your time yesterday and helping to educate me further on the final product and pricing. Also, thanks to everyone at Citrix and GoToAssist for a great product!
The winner of yesterday’s drawing for a DXG-567 Pocket Camcorder is:
Andrew has been a beta tester since January 2008. Here is what he has to say about GoToAssist Express:
Databuzz develops database software applications. We use GoToAssist for remote troubleshooting, installing our software and performing customisations/upgrades for clients in the same city (saves on travel time) and other states and countries. I also use it to help my Mum when she’s having computer troubles 
I love that GoToAssist Express supports Mac and Windows client computers and the fact that you can be anywhere with Internet access and be able to start a session. We work with both Macintosh and Windows users and to offer them the same level of remote support is important to us and our customers.
Congrats Andrew! Thank you for participating in the GoToAssist Express Beta!
The winner of yesterday’s drawing for a DXG-567 Pocket Camcorder is:
Here is what Scott ahs to say about GoToAssist Express:
I have been a beta tester for I think about 3 months. I am a one man shop providing computer repairs, upgrades and networking. I provide onsite service for individuals and businesses. I save enough on gas to easily justify the cost of your product. I have tried other products but you guys are the winners.
My biggest client has 9 offices spread out across the Cleveland, Ohio area and it has allowed me to support their 100 employees without having to charge a trip charge. They are happy and I don’t lose productivity time being on the road.
I think it is great to be able to be at my computer and help multiple people at one, which equates out to being able to charge my normal rate but making more per hour.
Favorite thing: Ease. It is fairly simple for my customers to get to a point where I can take over. I support people from the young to a favorite customer of mine who is 95.
Congrats Scott! And thanks for your contribution to GoToAssist Express Beta!
If you would like to comment on this post, please log in to your account on the beta website and click the link for the forum to login to the Beta Forum.
I’m back from vacation today and catching up on all the email and forum posts and questions about the pricing announcement. We’re really excited to be able to provide a product of this caliber to you all for such an affordable price.
Reminder, I’m hosting three webinars over the next three weeks. I’ll review the pricing and beta discount in more detail and will talk about our launch process. If you have questions or you’d like to learn more about the product, our launch process or pricing, please do sign up for one of these webinars.
Tuesday, July 15 at 11 AM PDT
Click here to register
Wednesday, July 23 at 4 PM PDT
Click here to register
Thursday, July 31 at 9 AM PDT
Click here to register
If you would like to comment on this post, please log in to your account on the beta website and click the link for the forum to login to the Beta Forum.
