GoToAssist Express Beta

Build 136 (released 12/09/08):

Based on your feedback, this version of GoToAssist Express includes major stability/performance improvements and numerous bug fixes. Check it out, and send us your feedback!

What’s New: 

 

Session Handling
     - When a customer joins a session and GoToAssist Express is in the background on the support representative’s computer, the task bar flashes to alert the support representative that the customer has joined the session.
     - If a support representative closes a session after a customer has left or the session has timed out, the session closes without displaying a confirmation dialog to the support representative. If a customer logoff is blocked by some application (e.g., prompting the user to save), support representatives using Vista can now see the customer’s screen and react appropriately. The “End Selected Session?” dialog is now always the top dialog when it appears.

Expired Sessions
     - Support representatives should no longer see the error message that they have open sessions on another computer when the sessions on the other computer have expired. If the session key has expired, the error message now tells users this instead of displaying “Invalid Session Key.”

Unattended Support
     - If unattended support setup is canceled before it is completed, the support representative is correctly informed that unattended support was not set up. An unattended support session no longer puts the support representative’s viewer into a “Start Screen Sharing” loop and fails to start. If a support representative tries to use Unattended Support but does not have a plan that allows this, the resulting notification dialog no longer mentions the support representative’s plan by name.
     - If an unattended support computer is in the blocked state and then rebooted, the unattended support blocked state now correctly displays to the customer after rebooting.

System Tray Icon
     - The system tray menu now appears after a single left-click on the tray icon by support representatives and customers. If a support representative attempts to start a session when already hosting sessions from another location, but clicks the “No” button in order not to end the other sessions, the system tray icon on the second computer now correctly reflects that another session was not started.

Diagnostics
     - The diagnostics window no longer gathers a new diagnostics report whenever it is opened. Now GoToAssist Express only gathers a diagnostics report the first time the window is opened in a session. If a report has already been generated during a session when the window is opened, another report is not requested. Diagnostics in general should now cleanly handle all actions involving the Diagnostics window.

File Transfer
     - The support representative’s “Get Files From Customer” command can now be used more than once. If a file name is misspelled or the File Transfer dialog has been misdirected, an error dialog informs the user that the file cannot be found.

Chat
     - The customer receives chat messages after rebooting and reconnecting if chat messages were exchanged before rebooting and reconnecting.

Reverse Screen Sharing
     - Support representatives can share their screen with a customer without giving the customer keyboard and mouse control.

Email Support Info Button
     - Clicking the Email Support Info button no longer crashes the application for support representatives using Vista.

Annotations
     - Annotations on the customer’s screen are now erased when the session ends. The pen and arrow color is now pure red.

Stability Improvements
     - Customers should experience fewer crashes and should not become stuck in sessions.

Preferences
     - Preferences has been added as an option at the bottom of the Tools menu.