Release Notes

Version 1.5, Build 240 (released 8/12/10): This version of GoToAssist Express includes requested feature enhancements and bug fixes. We would love to hear your feedback. Log in to the forums and click the red “Feedback” tab to submit your ideas and vote on other users’ ideas!

  • Downloading
    If a Windows user does not have Windows .NET Framework 2.0 or newer and tries to download GoToAssist Express using Internet Explorer 7 or newer, they will now use a Java or manual download. Previously, some of these users had to upgrade to a newer version of Windows .NET Framework.

Version 1.5, Build 240 (released 8/10/10): This release only affects users who sign up for GoToAssist Express on or after August 10, 2010. Those users who signed up for GoToAssist Express before August 10, 2010 will not be affected by these changes at this time.
We would love to hear your feedback. Log in to the forums and click the red “Feedback” tab to submit your ideas and vote on other users’ ideas!

  • Try It Free and Buy Now Pages
    When a new user signs up for GoToAssist Express, they will now see a new website that is available in English, German and French. An Impressum link, which discloses company information in accordance with German laws, is now available for German users at the bottom of each web page.
  • Recent Billing Activity
    On the My Account page, users can view Recent Billing Activity to see when they purchased plans. They can click View All Activity to review all account activity since the account was first created. Users can click Print Receipt to print a record of the information on the Billing Activity page.
  • Plan Selection
    GoToAssist Express users on a paid plan or trial can go to the My Account page to view their Plan Details, including their plan type and credit card information. They can click Change Plan to choose an Annual Plan or Monthly Plan, as well as change their billing information. However, the changes to the plan will not be in effect until the next renewal period. Customers on a paid plan can click Turn Off Renewal to prevent their account from being automatically charged once their plan ends. Trialers can click Cancel After Trial on the My Account page, which will stop the GoToAssist Express service and prevent automatic credit card charges once the trial ends.
  • My Account Page
    The My Account page includes links to 24/7 GoToAssist Express Support and the GoToAssist Express Home Page.
    • Selecting Languages
      Users can select their preferred language by going to the My Account page, clicking Edit in Personal Info and selecting their Primary Language from the drop-down menu.
      If users have not yet logged in, they can change the language settings by clicking the language links at the bottom of each GoToAssist Express web page.
    • Login Info
      On the My Account page, users can click Edit in Login Info to change the email address associated with the account or change the account password.
    • Billing Info
      Users can click Edit in Billing Information on the My Account page to change their credit card information, phone number and address.
    • Recent Billing Activity
      On the My Account page, users can view Recent Billing Activity to see when they purchased plans. They can click View All Activity to review all account activity since the account was first created. Users can click Print Receipt to print a record of the information on the Billing Activity page.

Version 1.5, Build 240 (released 7/8/10): This version of GoToAssist Express includes requested feature enhancements and bug fixes. We would love to hear your feedback. Log in to the forums and click the red “Feedback” tab to submit your ideas and vote on other users’ ideas!

  • Logging In
    If a support representative exits the GoToAssist Express application after checking “Remember me on this computer” and someone uses that computer to start a support session from the GoToAssist Express website using a different login, the application will use the second login. The “Remember me on this computer” check box in Preferences will not be checked for the second login.
    If more than 15 minutes pass between a support representative ending one session and starting another session, the support representative will now be prompted to log in again.
  • Chat
    A PC customer using Chat will once again have their name displayed in a Mac support representative’s Chat window.
    Support representatives and customers on PCs and Macs will now see “[Name] is typing…” when the other person is typing.
  • Unattended Support
    Unattended Support Computers will no longer go offline after new updates are installed. If support representatives experience this issue, the GoToAssist Express application on the Unattended Support Computer will need to be restarted via the Start menu.
    If a support representative ends an unattended session while viewing the login screen on the Unattended Support Computer, the session will once again end for the customer as well, and the support representative’s View Unattended Support Computers window will no longer show that the customer is still in-session.
    Windows users can once again use ClickOnce in Internet Explorer® 7 and higher to set up unattended support on computers via http://fastsupport.com/unattended. Also, users should no longer encounter problems with Java or manual downloads.
    When a support representative on a Mac opens GoToAssist Express, it will automatically create an attended session. If the user tries to start an unattended session, they will now see the following dialog: “To start an unattended session, you must first end the current session by clicking End Session in the GoToAssist Express toolbar.” In the past, users saw a message saying that the maximum number of simultaneous sessions had been reached.

    • Screen Sharing
      Support representatives on a PC or a Mac can now share their screen with the customer when connected to an Unattended Support PC.
    • Rebooting
      When users Reboot or Reboot in Safe Mode during an unattended support session, they will see the following confirmation dialogs: “Are you sure you want to reboot [computer name]?” and “Are you sure you want to reboot [computer name] in Safe Mode?”
    • Entering Information
      A support representative connecting to an unattended Windows computer will no longer have the access code unexpectedly disappear from the Access Code or Create Access Code fields while entering information. Likewise, a support representative setting up Unattended Support will no longer have the nickname disappear from the Create Nickname field as characters are being entered.
    • Support Center
      Users can visit the GoToAssist Support Center by going to http://help.gotoassist.com or by clicking the Help & FAQs link in the left navigation menu of the GoToAssist website. The Support Center has replaced the Help & FAQs Web page.