Posts Tagged ‘gotoassist’

10 Reasons Why Geeks Make the Best Mates

February 15, 2012

Definition of a geek: (gēk) noun. slang. An expert or enthusiast in an analytical field such as technology. Once used as an insult, it is now considered a badge of honor among technical people.

Loving Geeks

Valentine’s Day has come and gone.

Hurray!

Perhaps no day tests relationships like Valentine’s Day. Society respectfully suggests that we better demonstrate our love or else risk dire consequences. And, it can be a struggle if you are a romantically challenged bloke like me.

Should you chose the wilted red roses or the petunias? Which box of candy does your mate really prefer? Yes, your marriage may hinge on your choice of white or dark chocolate.

Well, the hoopla has come and gone and luckily we survived.

Now it’s time to answer the real questions about love, the ones that dig deep down into the soul and reveal the truth of your relationship:

Q: Is your significant other a geek?
Q: Do you know a geek?
Q: Are you a geek?

If you answered “yes” to any of these, then we have the crucial scoop for you: Discover the top 10 Reasons Geeks Make the Best Mates

2011 almost done. Phew!!

December 30, 2011

Surmounting IT challenges with Citrix solutionsThe year was a big one for us here at Citrix Online. How about for you? What were your IT and support challenges and accomplishments for the year?

We were sure busy. We rolled out our new website and pushed our integration of fast tech support and 24/7 IT monitoring in GoToManage. Delivered on a free GoToAssist Express iPad app that’s a crowd pleaser. Issued a new app integrating Salesforce, the leading CRM solution, with GoToAssist Corporate. We upgraded GoToAssist Express with a beta version of unattended access to Mac® computers. And, we expanded GoToAssist Corporate with new functionality to support mobile devices.

However, before we dive into 2012, we thought we all ought to take a few moments to reflect, relax and laugh. To help you, here’s some amusing videos thought up by witty and prolific IT blogger Brian Madden. Enjoy!

Best wishes for 2012 from the GoToAssist crew.

The Power of One: Why Customer Service Can’t Ignore Social Media

December 29, 2011

Dave Carroll & Catriona Wallace

With over 11 million YouTube hits, Dave Carroll’s song “United Breaks Guitars” resulted in a 10% decline in United Airlines’ share price. It also demonstrated to the world the power of social media as a customer resolution channel.

Join this live webinar with Dr. Catriona Wallace, director of Fifth Quadrant, as she speaks with international social media sensation, acclaimed public speaker and musician Dave Carroll.

Date: Wednesday, January 11

Time: 10 AM (PST) / 1 PM (EST)

Speakers:
Dave Carroll, Musician and Public Speaker
Catriona Wallace, Director, Fifth Quadrant

This is a rare opportunity to hear a legend in social media share important lessons and firsthand insights on how leading companies must compete through exceptional customer experiences.

Attend this interactive webinar to learn:
• Why organizations can’t ignore social media as a customer service channel
• What the power of one person means to us as consumers and employees
• What organizations should consider when implementing a social strategy
• And more…

GoToAssist Express is now powered by GoToManage!

December 15, 2011

Have you noticed our exciting new changes? We are rolling out a new release ‒ GoToAssist Express users now have the ability to remotely turn on their unattended machines with the new Wake-on-LAN feature. In addition, GoToAssist Express is now powered by GoToManage®. You will notice updated GoToManage branding when launching a remote support session and at www.fastsupport.com. Your product experience remains exactly the same ‒ simply continue to log in with your current GoToAssist Express credentials. Your plan details and billing will stay the same too.

We have taken this step because the GoToManage platform gives us the ability to more rapidly roll out new features (e.g. Wake-on-LAN and support from your iPad®), which benefits both GoToAssist Express and GoToManage customers. You will continue to see us accelerate the rollout of new functionality over the next few months because of this.

BTW, have you checked out GoToManage? We’ve taken everything you love about GoToAssist Express and poured it into GoToManage Remote Support. All the features you’re used to and more:

  • Shared team-based access to unattended machines
  • Multi-site support to manage all of your sites or clients from one account
  • Administration center ‒ assign access rights to technicians and use permissions
  • Integrated monitoring module (optional)

And as a valued customer, you will soon have the opportunity to take advantage of all the added remote support functionality that GoToManage has to offer at no additional cost to what you are currently paying for GoToAssist Express.  Look for additional communications about this in the coming months. 

 

Our newest remote support product, GoToManage, lets you provide remote support from anywhere at any time.

November 10, 2011

GoToManage is designed for IT managers, IT consultants and Managed Service Providers (MSPs). The easy-to-use GoToManage platform combines our #1 remote-support functionality with monitoring and alerting capabilities, giving you total control of your IT world. 

You can choose GoToManage’s Remote Support module, its Monitoring module or both – Customize GoToManage to fit your business!

Did you know GoToManage uses the same underlying technology of GoToAssist Express?   In fact, we’ve taken everything you love about GoToAssist Express and poured it into GoToManage Remote Support.  All the features you’re used to and more:

    • Shared team-based access to unattended machines.
    • Administration center ‒ assign access rights to technicians and organize client accounts.
    • Integrated monitoring module (optional)
GoToManage

GoToManage cloud-based user interface

GoToManage Remote Support Lets You:

  • Provide unlimited live support to PC and Mac users
  • Connect to unattended computers and servers
  • Utilize teams of technicians
  • Includes an iPad App, so you can provide support on-the-go

GoToManage Monitoring Lets You:

  • Visualize the health and performance of servers
  • Inventory all hardware and software (PCs and Macs)
  • Track network usage patterns
  • Be proactively alerted before something breaks
  • Manage multiple sites or clients from one account

More Info for GoToAssist Express Customers

GoToAssist Express customers will soon see a fresh new look of our GoToAssist.com and GoToManage.com websites.  In addition, look for a change to the GoToAssist endpoint and FastSupport.com connect for support page.  Both will soon display the GoToManage logo and be  powered by GoToManage! 

More information and a special promotion coming soon for GoToAssist Express customers who are interested in testing out the easy, robust power of GoToManage!

Trick or Treat – Share Your IT Horror Stories

October 27, 2011

Scary IT Stories. Photo courtesy of the Pug Father and Flickr.

Halloween is here!

And to get you into the spirit, we’re inviting you to read some classic IT horror stories from years gone by that might send a shiver or two down your spine.

Although bats, ghosts and goblins usually don’t find their way into these chilly tales, you’ll be on the edge of your seat as you read these unbelievable, yet true accounts from IT pros like you.

Visit the Facebook page of GoToManage, GoToAssist’s sister product, and enjoy these classics:
• The case of the mysterious “dust bunny” and the dead PC
• Why one IT manager no longer kayaks
• How “Fabio” saved the day
• And many more that will make you cringe and chuckle

Plus, I invite you to share your “scariest” tech support story with us ‒ your story could be featured on the GoToManage Facebook homepage for all to enjoy.

Read ‘em now!

Happy Halloween!

2011 Trends in Collaborative Support: On-Demand Webinar

October 5, 2011

John Ragsdale, VP of Tech Research at TSIA

Web-collaboration tools have emerged as one of the most popular technologies across all service divisions. This suite of tools – ranging from desktop sharing, collaboration between support reps and even supervisor silent monitoring – is seeing high rates of adoption and planned spending.

Download this free webinar with John Ragsdale, TSIA’s VP of technology research, as he reveals for the first time the new TSIA 2011 survey results, including rate of adoption of web-collaboration tools, satisfaction levels and spending numbers.

View this webinar to discover:

• The ROI of web collaboration for technical support, including metrics impacted
• Key areas of product differentiation
• Why “freeware” increases risk for your organization
• And more…

Learn more about additional webinars from Citrix Online.

Crunch Time as Tax Deadline Looms

April 15, 2011

Inspiring nightmares everywhere. Photo courtesy of John_Morgan at flickr.

Dom da dom dom. The final day is approaching—the final tax submission day that is. In case it’s dropped off your radar, taxes are due Monday.

Yes, it’s crunch time for just about everyone – accountants, businesses and average Joe and Jane citizens. It‘s also crunch time for the firms that manufacture, install and support tax software.

One such company is CCH, a business unit within Wolters Kluwer. CCH offers about 30 software solutions to accounting firms and corporate tax departments. Their software support team works out of Wichita, Kansas, smack dab in the middle of the country, and it really gets busy about now. CCH’s 200 full-time tech and accounting representatives are joined by another 200 temporary workers in tax season.

By mid-April, pressures and temperatures start rising. Customers call demanding help fast. Luckily, CCH is able to react quickly, delivering speedy solutions while enhancing its productivity by using GoToAssist.

Read the CCH case study here. Now, if there was only such an easy, effective solution to my truly scary tax bill. Ouch.

A big “Thank You” to our customers!

March 17, 2011

Frost & Sullivan honors Citrix Online with the 2010 Best Practices Award as Market Leader in Remote Support.

Frost & Sullivan 2010 Best Practices Award
What does that mean?  GoToAssist Remote Support is #1. Well, we say it’s our customers who are number one for utilizing our market-leading remote support tools each and every day, so Thank You! We know you have other options but you choose us.

 Frost & Sullivan presents this Award to companies who demonstrate excellence in capturing the highest market share within their industry while maintaining four key performance factors:

  • Factor 1 – Success of the remote support solution
  • Factor 2 – Global acceptance
  • Factor 3 – Resilience in a competitive environment
  • Factor 4- Innovation for the future

Frost & Sullivan believes that Citrix Online has achieved the market leadership position through sound strategy and excellent implementation and delivery of their solutions. Here’s a quote from the Frost & Sullivan report: “Citrix Online’s GoToAssist solution has found favor with users, for both internal and external support. The company’s offerings are designed to be simple to use, secure, cost-effective and reliable.”

Thank You! Thank You! Thank You! Keep on providing excellent support to your customers and using GoToAssist!

Webinar: Increasing IT Productivity and Efficiency

January 6, 2011

Photo courtesy of Robert Scoble and Flickr

On January 25, GoToAssist will be hosting a webinar for IT managers. The webinar features Katherine Lord, a seasoned practitioner and consultant in ITSM/ITIL implementation. In this interactive webinar, Katharine will explore how adopting a strategic improvement plan can boost IT productivity and efficiency.

Topic: A Phased Approach to Increasing IT Productivity and Efficiency
Date: Tuesday, January 25
Time: 11 AM PST/ 2 PM EST
Speaker: Katherine Lord, consultant, HDI

Register and learn more here.


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