Dealing with Difficult Employees

by Rich Gallagher Managers often feel that their work would be great, if it weren’t for the people! And they have a point: Employee relationships always have built-in challenges and frustrations, even in the very best workplaces. But the good news is that anyone can learn specific interpersonal skills to better understand and manage these…

GoToAssist Seeit Is Built for Business

GoToAssist Seeit is out of beta — and with photo management, annotations and other new, built-for-business features and functionality — it’s ready for prime time.Yes, we’re excited, but before we share the details on what’s new, let’s quickly recap why GoToAssist Seeit is a must-have support tool for every IT, field service and customer service…

Happy SysAdmin Day from GoToAssist

It’s 2 a.m. and you’re in a deep sleep dreaming about your vacation to Hawaii when, BAM, you’re rudely interrupted by your phone ringing. You somberly answer the phone to find out what the big emergency is. It’s the alarm company letting you know they’ve received a notification that your server room temperature is above…

3 Things to Be Aware of Before the Windows 10 Launch

Tomorrow, Microsoft will release Windows 10 to users everywhere. From a new start menu with updated search capabilities to a brand-new browser — Microsoft Edge — Microsoft hopes that Windows 10 will be innovative for home, business and enterprise users. What’s most intriguing about this release is that Microsoft will be offering the upgrade free…

What I Saw at San Diego Comic-Con

by Rob Salkowitz, author and futurist After 18 years of attending San Diego Comic-Con, I’ve come to the conclusion that there is no such thing as the Con; there are over 130,000 different cons all happening at once, filtered through the perceptions and interests of each attendee. If you look in the news reports, you’ll…