Changing Support Behaviors for Mobile and Social Media Environments – 5 Minute Survey

You’re invited to participate in‘s latest 5-minute survey and help shape the future of customer support. This research tackles the timely topic of how support operations are evolving to support customers on their mobile phones and in social media environments.

This very brief survey should take no more than 5 minutes to complete. We do not require you to provide any contact info, and we will make the results freely available to participants.

The more responses, the more valuable the data! In addition, you can provide your suggestions for questions to be addressed in future surveys.

Use the link below to get started.

Responses are requested by November 12, 2010.

From Carolyn Healey, Publisher,  If you would like to view the results of our previous surveys, visit the research page:

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