Webinar: Customer Support in a Mobile and Social Media World

A Mobile, Social Media World. Image courtesy of Mike Licht on Flickr.

A new survey from SupportIndustry.com reveals that mobile devices and social media are forcing a major paradigm shift in the customer support industry.

Join this interactive webinar with industry expert Rich Gallagher and learn how mobile support environments and social media are transforming support in 2011 and beyond.

In this live webinar, you will discover:

* Why most support operations will adopt a mobile support strategy in 2011
* Directions for social media support
* The future of web chat as a support channel
* And more…

Register here for the webinar, to be held Thursday, March 24 at 11 AM PST / 2 PM EST. Attendees will receive a complimentary white paper from SupportIndustry on the topic.

To learn more about the speaker, Rich Gallagher, click here.

To be amused by more mash-up illustrations by Mike Licht, visit here.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s