2011 Trends in Collaborative Support: On-Demand Webinar

John Ragsdale, VP of Tech Research at TSIA

Web-collaboration tools have emerged as one of the most popular technologies across all service divisions. This suite of tools – ranging from desktop sharing, collaboration between support reps and even supervisor silent monitoring – is seeing high rates of adoption and planned spending.

Download this free webinar with John Ragsdale, TSIA’s VP of technology research, as he reveals for the first time the new TSIA 2011 survey results, including rate of adoption of web-collaboration tools, satisfaction levels and spending numbers.

View this webinar to discover:

• The ROI of web collaboration for technical support, including metrics impacted
• Key areas of product differentiation
• Why “freeware” increases risk for your organization
• And more…

Learn more about additional webinars from Citrix Online.

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