Download this free webinar with John Ragsdale, TSIA’s VP of technology research, as he reveals for the first time the new TSIA 2011 survey results, including rate of adoption of web-collaboration tools, satisfaction levels and spending numbers.
View this webinar to discover:
• The ROI of web collaboration for technical support, including metrics impacted
• Key areas of product differentiation
• Why “freeware” increases risk for your organization
• And more…