Exciting GoToAssist News at Citrix Synergy

GoToAssist — Now available at Google Play

Innovative feature releases for the next generation of IT professionals

GoToAssist is once again revolutionizing the market. This week, Citrix unveiled significant new enhancements to its market-leading remote support tool. The new features were demonstrated at Citrix Synergy 2012, the conference where mobile work styles and cloud services meet, in San Francisco.

At Synergy, we proudly released:

GoToAssist for Android — our new, free remote support app. (Download the free app now from Google Play.)

Social support with our “customer-initiated support” feature. GoToAssist now allows help requests to be initiated directly from such support channels as self-help web pages and user forums. The support session begins with one click in a chat interface and can be easily escalated to full screen-sharing support as needed.

Integrations with Citrix Receiver and Get Satisfaction, a leading customer engagement platform provider.

To learn more, check out our press release or visit the GoToAssist website.

Citrix is committed to solving the support needs of a new generation of IT consumers and IT professionals. Mobile consumers demand new apps and services for their multiple devices, and they need to be supported no matter where they are working. IT and operations teams crave effective, dependable tools that will let them provide quality remote support across a wide variety of platforms and channels.

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