Sharing Our Customer Service Success with Crowds at Dreamforce 2012

Salesforce.com’s Dreamforce 2012 was nearly twice the size of last year’s conference, with more than  90,000 attendees, 800 sessions, 350 exhibitors and 200 analysts and members of the press in attendance – not to mention the 100,000 who watched live on Facebook. The in-person event ran from Sept. 18-21 at San Francisco’s Moscone Center, and Citrix was lucky enough to have a booth on the show floor. Our Citrix team, composed of Joe Cox, Johnny McGee, Joe Kondroski, Fred Leung, Bryan Barrett and Ana Ruvalcaba, got the chance to speak with many attendees and prospective customers about our simple-to-use cloud services.

Dreamforce also provided the perfect opportunity for attendees to see first-hand how integrated apps can make Salesforce even more useful. During the event, one of our customers, Avigilon, a leading manufacturer of high-definition surveillance solutions, led a breakout session about how they’ve boosted productivity and cut down on customer response times with multiple Salesforce apps – including the Citrix GoToAssist Corporate for Salesforce app. According to Amir Javidan, vice president for customer service and IT at Avigilon, “GoToAssist Corporate with Salesforce integration helps our support team consistently achieve industry-leading customer satisfaction levels while optimizing productivity and efficiency.” Want to learn more about how Avigilon benefits from GoToAssist Corporate and our integration with Salesforce? Read the Avigilon customer case study.

Available from the AppExchange, GoToAssist Corporate for Salesforce lets customer service teams instantly deliver remote support to their customers’ computers with a simple click from a Salesforce case record. This much-needed app for contact centers and support professionals enhances the customer support experience while increasing agent productivity, further reducing costs and improving customer service levels.

Not familiar with remote support technology and its benefits or want to see a live demo of the GoToAssist Corporate for Salesforce integration or receive a free trial? Visit our website.

Photo credit: justinlevy

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