The Dynamic Duo of IT Support

History, literature and pop culture are rife with examples of stellar singulars that turn unstoppable when combined. Think Lewis and Clark, Brad and Angelina, peanut butter and jelly — wait, that’s food. Well, you get the point.

Now, you can add two more to the list: GoToAssist Remote Support and Service Desk.

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What makes this duo so dynamic? Let’s start with their individual stories:

Remote Support enables you to efficiently assist remote customers with IT issues. In a few clicks, you can see a customer’s screen, troubleshoot his software and even reboot his computer.

Service Desk allows you to easily manage, track and resolve incidents. You can also oversee every problem, change, release and configuration.

Now, for the tech peanut-butter-and-jelly effect:

When coupled, Remote Support and Support Desk complement each other to create a stronger support experience for all involved. The result? Fewer customer issues, reduced IT time spent and, most importantly, happier customers.

If that sounds like a tasty software sandwich, you’ll like this white paper. It details 5 reasons why GoToAssist Remote Support and Service Desk go better together.

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