Examine anything on a customer site with GoToAssist Seeit live camera streaming for iOS devices.
A sight for support eyes
GoToAssist was the first to offer online remote support, giving you a simple way to help computer users. And now with GoToAssist Seeit, you can add a new dimension to your customer service experience. Expand your support beyond the PC, Mac or mobile device to anything that requires assistance. Your customers will never see remote support the same way.
GoToAssist Seeit allows your customers to stream their mobile device cameras during a remote support session. So whether it’s a misconfigured router, a damaged automotive component or another piece of problematic hardware, you can easily take a look – no matter where you are. Now any remote expert can have eyes on a customer site in seconds.
Assist anyone with anything
Support representatives: Avoid confusion and miscommunication by visually identifying whatever your end users need help with.
Managed service providers: Remotely inspect on-site issues for your clients to help maintain service-level agreements without extra travel.
Field service technicians: Connect with off-site experts and clearly show the issue when additional guidance or approval is needed.
How it works
The customer launches the GoToAssist Seeit mobile app and enters the support key you provide. Once in session, the customer simply taps the Camera icon in the toolbar and points their mobile device at the problem. In the GoToAssist Seeit web app, the remote expert can instantly see the live stream.
While sharing the camera, the customer can also enable the device’s flash and talk with the expert through built-in audio. With GoToAssist Seeit, physical device issues that would’ve been hard to explain over the phone can be easily identified and addressed.