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April 11, 2019 | By

Infographic: A Day in the Life of an IT Support Agent

Every day is different for an IT Support agent.  Whether it’s a sales rep unable to connect to the VPN while on-site with a client, or the CEO’s printer displaying an error message right before a board meeting, you never know who will need help fast.  Sound familiar?

In these situations, you need a remote support solution that enables you to assist employees from wherever you may be without the added friction points. See the infographic below for what one day could look like for an IT agent and how they provided effective support from morning to night.

 

Learn more about how RescueAssist can support your agents, day-in and day-out, here.


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