GoToAssist Corporate App for Android (v1.0.128) Release Notes

Updated May 25, 2017 (PDT)

SUMMARY:

  • Support for Android OS 7 (Nougat)
  • Update:  LG AddOn app now supports Android OS 7 (Nougat)

What’s New?

Support for Android OS 7 (Nougat)
  • Customers that use the GoToAssist Corporate app for Android to connect to support sessions can now join these sessions using mobile devices running Android OS 7.X.X (Nougat).  When a representative connects to a customer’s mobile device running this version of Android, they are able to share their screen, allow remote control, chat, and retrieve remote diagnostics.  Previously, customers would encounter a message, “Your device is not supported” when attempting to join a support session from a device running this version of Android.  (GTA-8719​)

Known Issue

Update:  LG AddOn App Now Supports Android OS 7 (Nougat)

  • As of May 25, 2017 the GoToAssist Corporate AddOn LG app now supports Android OS 7.X.X (Nougat) on all LG devices.  When a customer joins a support session from their LG device, they are now able to successfully install the AddOn LG app, which allows view-only screen sharing, retrieval of remote diagnostics, and chat.  During the initial release of the GoToAssist Corporate app for Android, when LG users would join a support session on Android OS 7 (Nougat), they would encounter a message, “Your device isn’t compatible with this version” when redirected to the Google Play Store.  (GTA-8820)   Learn more.

Provide Feedback

If you have questions, comments, or suggestions about this release, please visit our GoToAssist Community and post your feedback – we want to hear from you!