The Session Replay app that is launched from the Management Center (i.e., when a manager reviews a chat log, session replay video, or system diagnostics) will now use our proprietary Citrix Online Launcher to review session data. Previously, the Session Replay app required Java to be installed and enabled within the browser in order to review a chat log, session replay video, or system diagnostics.
New portal setting for customer chat sound
Company and team managers will now see an option in the Management Center to enable sound for customer on chat receipt.
To enable sound for customer on chat receipt within the Management Center as follows, do the following: