GoToAssist (Remote Support) App for Android (v1.0.308) Release Notes

Released March 11, 2015

SUMMARY:

  • Support for restricted technician permissions
  • New in-app feedback survey
  • Transparency added to toolbar
  • Removal of “Give Feedback” option

What’s New?

Support for Restricted Technician Permissions

  • If technicians have “access to unattended computers” disabled by an admin, they will now see the Unattended Support button on the Home page grayed out.

AndroidTech

New In-App Feedback Survey

  • When technicians select End and Give Feedback when ending a session, a new feedback survey will now appear directly within the GoToAssist (Remote Support) app. Previously, selecting this option automatically launched the device’s Internet app and directed users to a survey hosted online.

New survey

Androidsurvey.png

Former survey

AndroidSurvey2


Transparency Added to Toolbar

  • The toolbar at the top of the screen is now transparent, which helps increase the visibility of the customer’s screen.

New toolbar

Toolbar.png

Former toolbar

Toolbar2.png

Removal of “Give Feedback” Option

  • The Give Feedback option has been removed from the menu under Settings > About GoToAssist, as feedback@gotoassist.com is no longer used to support customers and selecting this option caused the app to crash. Technicians can use the End and Give Feedback option when ending a support session to provide feedback if desired.

Bug Fixes:

Fix for Gesture Guide Showing for Chat-Only Sessions

  • When a customer whose device does not support screen sharing joins a session with an Android technician, the technician will no longer see the Gesture Guide pop up at the beginning of the session (since the gestures do not apply to chat-only sessions). Instead, they will skip directly to the “Available support modes for this device” screen.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s