GoToAssist (Remote Support) App for Android (v2.0.362) Release Notes

Released November 08, 2016 (PST)


  • Fresh new look and feel for the agent app
  • Bug fixes and minor changes

What’s New?

Fresh New Look and Feel for the Agent App

  • The GoToAssist (Remote Support) agent app for Android has received a refreshing new look and feel throughout the mobile app for a visually pleasing experience with improved performance.  These changes also compliment the agent app’s recently updated counterparts – the GoToAssist Remote Support desktop and web apps.  (MOFRESH-123)

New Look and Feel


Previous Look and Feel


Bug Fixes

  • Fix for updating the “Learn More” button on the Create Account Success screen to direct to  (MOFRESH-165)
  • Fix for allowing the customer’s screen to be shared with an agent who is hosting a support session from a Samsung or LG tablet.  (MOFRESH-145)
  • Fix for displaying a notification in the Notification bar of the agent’s mobile device running Android OS 5.0.X (Marshmallow) when a session has been created but the permissions for the app have been modified.  (MOFRESH-113)

Provide Feedback

If you have questions, comments, or suggestions about this release, please visit our GoToAssist Community and post your feedback – we want to hear from you!