GoToAssist (Remote Support) App for iOS (v1.6.665) Release Notes

Released April 01, 2015 (PST)


  • Support for extended life of a session when app is in background

What’s New?

Support for Extended Life of Session

  • A technician’s support session will now stay active for up to 3 minutes while the app is running in the background. Previously, the app would play audio reminders (an announcement that the app is running in background mode as well as periodic chimes) while it was in background mode, which prevented it from timing out. However, the recent v1.6.662.0 release removed all audio while in background mode, which resulted in the app timing out shortly after being sent to the background. This release resolved that issue by extending the time limit for which the app can remain active in background mode.

Provide Feedback

If you have questions, comments, or suggestions about this release, please visit our GoToAssist Community and post your feedback – we want to hear from you!

Subscribe to the RescueAssist Blog

Submit your email to get updates right to your inbox.