GoToAssist Remote Support (v17.8.0 Web) Release Notes

Released August 15, 2017 (PDT)

SUMMARY:

  • Fix for Service Desk integration

Bug Fix

Fix for Service Desk Integration

  • A fix was implemented to ensure that all support sessions that are launched from within Service Desk incidents and Salesforce cases will now populate session information and are linked to their associated incidents when the support session has ended.  Previously, the support session information was not being imported back into Service Desk at session end.  (GTAUP-3963)

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